Return & Refund Policy
We want you to be satisfied with your purchase from Augustine Avenue. Please review our return and refund policy below.
Returns
You may request a return within 30 days of delivery. To be eligible for a return, the item must be unused, unworn, and in substantially the same condition in which it was received, with original packaging where applicable.
Please contact Augustine Avenue before returning any item. Do not send products back to the address shown on the shipping package unless we specifically instruct you to do so. The appropriate return address may vary depending on the product and fulfillment location.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If your item is damaged, defective, or different from what you ordered, contact us as soon as possible and provide your order information and clear photographs of the item and packaging when requested.
If we confirm that the product arrived damaged, defective, or incorrect, we will work with you to provide an appropriate resolution, which may include a replacement or refund.
Return Shipping
If a return is requested because you changed your mind or ordered the wrong item, return shipping costs may be the customer's responsibility.
If we confirm that an item was damaged, defective, or incorrectly supplied, Augustine Avenue will provide instructions regarding the appropriate resolution and any applicable return shipping.
Non-Returnable Items
Certain items may not be eligible for return for health, hygiene, safety, personalization, or other reasons. Any product-specific return restrictions will be communicated where applicable.
Cancellations
If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing or fulfillment.
Refunds
Once an approved return is received and inspected, we will notify you of the refund decision. Approved refunds will be issued to the original payment method. Your bank or card provider may require additional time to process and post the refund.
Contact Us
To request a return, refund, replacement, or cancellation, please contact Augustine Avenue using the contact information provided on our website. Please include your order number and a brief description of the issue.